Legal

Fair Usage Policy

Applicable to all Unlimited Plans

To ensure consistent performance and a fair distribution of network resources for all users, our Unlimited Plans operate under a Fair Usage Policy (FUP). This policy outlines how data speeds may be managed under certain conditions.

Please note that the FUP also clarifies the reseller's responsibility to communicate its key principles to their end users.

The FUP itself does not contain fixed throttling thresholds, as these parameters are reviewed and adjusted periodically based on technical and operational considerations. However, to provide full transparency, below is an overview of the current configuration applicable to our Unlimited Plans:

7-Day Bundle

30 GB

Maximum within validity period

No throttling

First 500 MB

Level 1: 5 Mbps

After 500 MB

Level 2: 512 Kbps

After 83% of 30 GB consumed

15-Day Bundle

45 GB

Maximum within validity period

No throttling

First 500 MB

Level 1: 5 Mbps

After 500 MB

Level 2: 512 Kbps

After 89% of 45 GB consumed

30-Day Bundle

70 GB

Maximum within validity period

No throttling

First 500 MB

Level 1: 5 Mbps

After 500 MB

Level 2: 512 Kbps

After 93% of 70 GB consumed

Speed Tier Explained

Full speed — No throttling for the first 500 MB — normal network speeds apply.
Level 1 — 5 Mbps — After 500 MB usage, speeds are reduced to 5 Mbps. Suitable for streaming, browsing and video calls.
Level 2 — 512 Kbps — Near end of the maximum data cap, speeds reduce further to 512 Kbps. Basic messaging and light browsing remain functional.

Important Notice

The technical parameters described above are provided strictly for informational and illustrative purposes only. They do not form part of the Cooperation Agreement, do not constitute a service level, commitment, or undertaking by Yesim, and may be updated, adjusted, or replaced at any time at Yesim's sole discretion. Any such updates will be communicated in advance.

Questions about this policy? Contact us at operations@utuktel.com.au.